Artificial intelligence (AI) is becoming a leading pioneer in CX (customer experience) Industry and now with constant innovation it has also become capable of performing complex B2B sales processes, but with its ever-growing machine learning and versatility, it will soon take over every marketplace on this planet.
The history of AI Chatbot starts in 1966, when an MIT professor named Joseph Weizenbaum created the first ever chatbot ELIZA. It was created to explore communication between humans and machines.
Chatbots have come a long way since they first emerged in the 1960s. From using pattern matching to hold simple conversations, to leveraging complex natural language processing models like GPT-4, chatbots have evolved into powerful conversational AI agents.
You might be wondering, what exactly is AI Chatbot? How does it work? How does POSTON.io have anything to do with it?
Let’s answer those questions (and much more), as we go further into detail.
What Is AI Chatbot?
To put this concept in laymen terms, AI Chatbot uses natural learning processes (NLP) to perform machine learning which trains and enables them to operate more or less on their own. It can interpret various human languages to bring a more humanistic touch to every conversation.
With the help of machine learning, this technology can adapt itself to perform more human-like traits such as problem solving, thinking creatively and reasoning independently.
Since AI Chatbot are constantly learning from their conversations, over time they become more capable of responding to different patterns and new situations.
How Do They Work?
Keep in mind that while we do have AI Chatbots in this era, not all Chatbots are considered AI Chatbots.
So, to turn you from naïve to native in this field, let us understand a small scope of different artificial intelligences that are out there:
Conversational AI
It was an umbrella term, summarizing all different kinds of AI technologies going beyond chatbots to include voice assistants, virtual agents and interfaces.
Generative AI (GenAI)
These AI models are more specifically designed to create content, trained by extensive datasets and learn patterns and structures to generate new, original content. Generative artificial intelligence can curate content such as text, images and music.
At POSTON.io, we prefer using generative AI created by OpenAI GPT-4, just like the well-known ChatGPT, focusing mainly on text generation.
AI Chatbot
The core goal of these AI models is to offer information, assistance and engagement in natural conversations in the sense that they use AI algorithms to understand and engage in different queries and respond appropriately.
This strong skillset of these AI models is used in customer service and support systems across industries to automate tasks, provide guidance and entertain users.
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Baseline, these concepts go as wide as conversational AI down to specific implementations like ChatGPT, are all about enhancing interactions between humans and machines.
Use And Benefits of AI Chatbot
As said before, conversational interfaces can vary too and not all chatbots are AI chatbots but let us discuss the implementations of AI chatbots and their benefits here.
Consumers use AI chatbots for many kinds of tasks, from engaging with mobile to purpose-built devices like intelligent thermostats and smart kitchen appliances.
Business use is varied equally: Marketers use AI powered chatbots to personalize customer experiences and streamline e-commerce operations; IT and HR teams use them to enable employee self-service; contact centers rely on chatbots to streamline incoming communications and direct customers to resources.
AI Chatbot use cases include:
- Provide 24/7 assistance for customer service or human resources issues.
- Understanding multitude of languages and providing appropriate response-based on mood and tone of the user.
- Machine learning provides personalized recommendations in an e-commerce context.
- Definition of fields within forms and financial applications
- Intake and appointment scheduling for healthcare offices
- Automated reminders to for time- or location-based tasks
These are some basic tasks that artificial intelligence can handle, making AI marketing experience better while cutting down time taken to perform the simple and tedious tasks of other various industries.
POSTON.io (Most Advanced E-commerce System)
We specialize in delivering advanced AI solutions through META integration (WhatsApp, Instagram & Facebook) to empower businesses to excel in today’s digital landscape. Our proven track record underscores our commitment to driving efficiency, enhancing user experiences, and contributing to our clients’ success.
As we talked about different types of artificial intelligence technologies that are out there (how do they work?) in this article. POSTON.io does not use AI Chabot to run its system instead it uses generative AI powered by OpenAI GPT-4, this is same AI models used by the well-known ChatGPT.
Why use Generative AI (GenAI)?
Because Generative AI evolves as it continues to train on more data. It operates on AI models and algorithms that are trained on large unlabeled data sets, which require complex math and lots of computing power to create.
These data sets train the AI to predict outcomes in the same ways humans might act or create on their own.
Key Features and The Benefits
Using GenAI, and the power of META integration, has enabled POSTON.io to innovate the aspects of customer experience, customer services, digital marketing and e-commerce businesses.
Providing key features that benefit in eliminating the time taken with tedious tasks and giving that space to business growth. These key features are as follows:
- Quicker setup of META integrated chatbots among our competition in the marketplace.
- Timely, always on automated inbox and comment reply, responding in up to 7000 languages.
- Creating an online and social media footprint for businesses.
- 24/7 AI customer service on WhatsApp.
- 1 Dashboard live chat with customer review.
- Digital marketing with AI; scheduled content posting, discount coupon creation, automated captions and hashtags (and much more).
- Generated lead information dashboard for Re-marketing purposes.
Conclusion
AI Chatbots are complete game changers when it comes to B2B sales and B2C sellers alike.
But even though AI is forecasted to have trillions of dollars of annual impact on businesses, many companies still struggle to understand what it is and how to apply it to their selling.
That is where POSTON.io comes in and helps you integrate your business all over META platforms so you can sit back and let AI handle your customer engagement and sales growth.
Follow the FAQs below if you want to learn a little more about AI Chatbot or POSTON.io
AI Chatbot and POSTON.io FAQs
What is AI Chatbot?
An AI chatbot is an online program that can simulate human-like customer interactions on mobile apps and websites using NLP and Machine Learning.
They are designed to understand a user’s intent, preferences, and needs without the involvement of a human operator.
What Is AI Chatbot Used For?
AI chatbots have many advantages and uses in different aspects of a business. You can use AI chatbots to:
- Identify qualified leads.
- Collect user data and build email lists.
- Provide exceptional customer service.
- Upsell and cross-sell your products and services.
- Automate repetitive tasks.
In a nutshell, you can really transform your operations by using an AI chatbot to improve your efficiency and provide better customer experiences.
How To Build an AI Chatbot?
Building the best AI chatbot for your business is easier than ever with the help of a chatbot builder.
While there are many platforms available out there, you should ensure that you are clear on your preferences and needs.
Or you can choose POSTON.io which will setup your entire AI integrated software with META platforms (WhatsApp, Instagram, Facebook) while creating an e-commerce site and mobile app for iOS and Android.
How Does POSTON.io Do It?
AI, fueled by an extensive array of products and services data, tailors recommendations and interactions to match individual customer preferences.
Break language barriers effortlessly. From English to Mandarin, Spanish to Swahili, our AI ensures crystal-clear communication across diverse linguistic landscapes.
Our team will help with the setup of POSTON.io with your business and provide the necessary training with free one-month 24/7 assistance along with making your business go online with an e-commerce site and mobile app of your preference!
How Much Does POSTON.io Cost?
We understand that our system could benefit many business industries and even students who wish to learn AI digital marketing.
Keeping this in mind, POSTON.io has very competitive pricing among other AI services in the market with an initial setup fee and recurring monthly/annual subscription fee.
You can check out our Homepage here. We’re excited to build your online business for you!