App is “not as described”

App is “not as described” if it is materially different from the App description or preview so be sure to “tell it like it is” when it comes to the features and functionality of Apps. If it turns out the App is “not as described” we are obligated to refund buyers of that App.

App doesn’t work the way it should

If App doesn’t work the way it should and can’t easily be fixed we are obligated to refund buyers of the App. This includes situations where App has a problem that would have stopped a buyer from buying it if they’d known about the problem in the first place. If the App can be fixed, then we do so promptly by updating our App otherwise we are obligated to refund buyers of that App.

App has a security vulnerability

If App contains a security vulnerability and can’t easily be fixed we are obligated to refund buyers of the App. If the App can be fixed, then we do so promptly by updating our App. If our App contains a security vulnerability that is not patched in an appropriate timeframe then we are obligated to refund buyers of that App.

App support is promised but not provided

If we promise our buyers App support and we do not provide that support in accordance with the App support policy we are obligated to refund buyers who have purchased support.

App support extension not used

If a buyer purchases App support extension and requests a refund of that extension before their existing App support expires we are obligated to refund buyers who have purchased that App support extension.

No refund scenario

If our App is materially similar to the description and preview and works the way it should, there is generally no obligation to provide a refund in situations like the following:

  1.   Buyer doesn’t want it after they’ve downloaded or use it.
  2.   The App did not meet the their expectations.
  3.   Buyer is not satisfied with the current feature availability of the product.
  4.   Buyer simply change their mind.
  5.   Buyer bought App by mistake.
  6.   Buyer do not have sufficient expertise to use the App.
  7.   Buyer ask for goodwill.
  8.   Buyer can no longer access the App because it has been removed.
  9.   Problems originated from the API providing organization.
  10.   No refund will be provided after 7 days from the purchase of a App.

Force Refund

We hold the authority to refund buyer purchase by force without any request from buyer end. Force refund will stop software access as well as support access by denying purchase code with immediate action.

Refund Request

If a buyer eligible to get a refund then he/she must create a refund request for the paticular product. We sell some of our products directly in this site and some of our products through POSTON.io. Please be informed that refund request made here will only work for purchase through this site.

 

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